{"id":18629,"date":"2026-09-25T11:34:36","date_gmt":"2026-09-25T09:34:36","guid":{"rendered":"https:\/\/www.bto.travel\/programma\/hype-vs-reality-the-true-state-of-ai-adoption-in-tourism-unfiltered\/"},"modified":"2026-10-29T17:25:55","modified_gmt":"2026-10-29T15:25:55","slug":"hype-vs-reality","status":"publish","type":"eventi","link":"https:\/\/www.bto.travel\/en\/programma\/hype-vs-reality\/","title":{"rendered":"Hype vs. Reality: the true state of AI adoption in tourism, unfiltered"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Everyone talks about artificial intelligence in tourism, but few actually use it\u2014and almost no one discusses it based on actual data.<\/p>\n\n<p class=\"wp-block-paragraph\">This panel compares three independent sources: the Intesa Sanpaolo Research Center\u2019s report on the application of AI in the sector, a CAWI survey conducted among approximately 1,000 hotel companies, and the tourism section from the ISTAT survey on AI in businesses.  <\/p>\n\n<p class=\"wp-block-paragraph\">Three different perspectives\u2014macroeconomic, sector-specific, and official statistics\u2014which, when considered together, reveal an uncomfortable truth: there is a clear disconnect between the narrative that \u201ceveryone is adopting AI\u201d and what is actually happening in Italian hospitality establishments.  <\/p>\n\n<p class=\"wp-block-paragraph\">An offbeat group is emerging: hoteliers who experiment outside the box, others who consciously reject the tech trend, and a majority that faces a gap between intentions and practice.  <\/p>\n\n<p class=\"wp-block-paragraph\">An unfiltered discussion to understand where Italian hospitality is headed\u2014and who is leading it against the tide.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Everyone talks about artificial intelligence in tourism, but few actually use it\u2014and almost no one discusses it based on actual data. This panel compares three independent sources: the Intesa Sanpaolo Research Center\u2019s report on the application of AI in the sector, a CAWI survey conducted among approximately 1,000 hotel companies, and the tourism section from &hellip; <a href=\"https:\/\/www.bto.travel\/en\/programma\/hype-vs-reality\/\">Continued<\/a><\/p>\n","protected":false},"featured_media":0,"template":"","program_day":[73],"hall":[63],"orario":[],"tematiche":[62],"tipologie":[55],"class_list":["post-18629","eventi","type-eventi","status-publish","hentry","program_day-10-november","hall-hall-4","tematiche-hospitality-en","tipologie-panel-en"],"acf":{"featured_event":false,"lingua_evento":"it","visualizza_testo_interpretariato":false,"bidir_speaker_event":[18785,19128,18860,18855,18740],"panel_curatore":false,"sottotitolo_evento":"","datetime_inizio":"2026-11-10 14:00:00","datetime_fine":"2026-11-10 14:50:00"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Hype vs. Reality: the true state of AI adoption in tourism, unfiltered | BTO 2026 Florence<\/title>\n<meta name=\"description\" content=\"BTO 2026 session at Stazione Leopolda, Florence. Everyone talks about artificial intelligence in tourism, but few actually use it\u2014and almost no one discusses it based on actual data. This panel compares\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bto.travel\/en\/programma\/hype-vs-reality\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hype vs. Reality: the true state of AI adoption in tourism, unfiltered | BTO 2026 Florence\" \/>\n<meta property=\"og:description\" content=\"BTO 2026 session at Stazione Leopolda, Florence. Everyone talks about artificial intelligence in tourism, but few actually use it\u2014and almost no one discusses it based on actual data. This panel compares\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.bto.travel\/en\/programma\/hype-vs-reality\/\" \/>\n<meta property=\"og:site_name\" content=\"BTO 2026 - Be Travel Onlife\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/BTO.Official\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-29T15:25:55+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.bto.travel\/wp-content\/uploads\/2026\/07\/BTO26-Post_1200x628_1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"628\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@BTO_travel\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.bto.travel\\\/en\\\/programma\\\/hype-vs-reality\\\/\",\"url\":\"https:\\\/\\\/www.bto.travel\\\/en\\\/programma\\\/hype-vs-reality\\\/\",\"name\":\"Hype vs. Reality: the true state of AI adoption in tourism, unfiltered | BTO 2026 Florence\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.bto.travel\\\/en\\\/#website\"},\"datePublished\":\"2026-09-25T09:34:36+00:00\",\"dateModified\":\"2026-10-29T15:25:55+00:00\",\"description\":\"BTO 2026 session at Stazione Leopolda, Florence. Everyone talks about artificial intelligence in tourism, but few actually use it\u2014and almost no one discusses it based on actual data. This panel compares\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.bto.travel\\\/en\\\/programma\\\/hype-vs-reality\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.bto.travel\\\/en\\\/programma\\\/hype-vs-reality\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.bto.travel\\\/en\\\/programma\\\/hype-vs-reality\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.bto.travel\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Programma\",\"item\":\"https:\\\/\\\/www.bto.travel\\\/en\\\/programma\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Hype vs. Reality: the true state of AI adoption in tourism, unfiltered\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.bto.travel\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/www.bto.travel\\\/en\\\/\",\"name\":\"BTO 2026 - Be Travel Onlife\",\"description\":\"10-11 November, Florence\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.bto.travel\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.bto.travel\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.bto.travel\\\/en\\\/#organization\",\"name\":\"BTO 2026 - Be Travel Onlife\",\"url\":\"https:\\\/\\\/www.bto.travel\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.bto.travel\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.bto.travel\\\/wp-content\\\/uploads\\\/2022\\\/09\\\/Logo-Bto-2022.png\",\"contentUrl\":\"https:\\\/\\\/www.bto.travel\\\/wp-content\\\/uploads\\\/2022\\\/09\\\/Logo-Bto-2022.png\",\"width\":109,\"height\":41,\"caption\":\"BTO 2026 - Be Travel Onlife\"},\"image\":{\"@id\":\"https:\\\/\\\/www.bto.travel\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/BTO.Official\\\/\",\"https:\\\/\\\/x.com\\\/BTO_travel\",\"https:\\\/\\\/www.instagram.com\\\/bto_betravelonlife\\\/\",\"https:\\\/\\\/www.youtube.com\\\/c\\\/BTOOfficialVideo\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/bto-be-travel-onlife\\\/mycompany\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Hype vs. Reality: the true state of AI adoption in tourism, unfiltered | BTO 2026 Florence","description":"BTO 2026 session at Stazione Leopolda, Florence. Everyone talks about artificial intelligence in tourism, but few actually use it\u2014and almost no one discusses it based on actual data. This panel compares","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.bto.travel\/en\/programma\/hype-vs-reality\/","og_locale":"en_US","og_type":"article","og_title":"Hype vs. Reality: the true state of AI adoption in tourism, unfiltered | BTO 2026 Florence","og_description":"BTO 2026 session at Stazione Leopolda, Florence. Everyone talks about artificial intelligence in tourism, but few actually use it\u2014and almost no one discusses it based on actual data. This panel compares","og_url":"https:\/\/www.bto.travel\/en\/programma\/hype-vs-reality\/","og_site_name":"BTO 2026 - Be Travel Onlife","article_publisher":"https:\/\/www.facebook.com\/BTO.Official\/","article_modified_time":"2026-10-29T15:25:55+00:00","og_image":[{"width":1200,"height":628,"url":"https:\/\/www.bto.travel\/wp-content\/uploads\/2026\/07\/BTO26-Post_1200x628_1.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@BTO_travel","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.bto.travel\/en\/programma\/hype-vs-reality\/","url":"https:\/\/www.bto.travel\/en\/programma\/hype-vs-reality\/","name":"Hype vs. Reality: the true state of AI adoption in tourism, unfiltered | BTO 2026 Florence","isPartOf":{"@id":"https:\/\/www.bto.travel\/en\/#website"},"datePublished":"2026-09-25T09:34:36+00:00","dateModified":"2026-10-29T15:25:55+00:00","description":"BTO 2026 session at Stazione Leopolda, Florence. Everyone talks about artificial intelligence in tourism, but few actually use it\u2014and almost no one discusses it based on actual data. This panel compares","breadcrumb":{"@id":"https:\/\/www.bto.travel\/en\/programma\/hype-vs-reality\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.bto.travel\/en\/programma\/hype-vs-reality\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.bto.travel\/en\/programma\/hype-vs-reality\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.bto.travel\/en\/"},{"@type":"ListItem","position":2,"name":"Programma","item":"https:\/\/www.bto.travel\/en\/programma\/"},{"@type":"ListItem","position":3,"name":"Hype vs. Reality: the true state of AI adoption in tourism, unfiltered"}]},{"@type":"WebSite","@id":"https:\/\/www.bto.travel\/en\/#website","url":"https:\/\/www.bto.travel\/en\/","name":"BTO 2026 - Be Travel Onlife","description":"10-11 November, Florence","publisher":{"@id":"https:\/\/www.bto.travel\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.bto.travel\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.bto.travel\/en\/#organization","name":"BTO 2026 - Be Travel Onlife","url":"https:\/\/www.bto.travel\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.bto.travel\/en\/#\/schema\/logo\/image\/","url":"https:\/\/www.bto.travel\/wp-content\/uploads\/2022\/09\/Logo-Bto-2022.png","contentUrl":"https:\/\/www.bto.travel\/wp-content\/uploads\/2022\/09\/Logo-Bto-2022.png","width":109,"height":41,"caption":"BTO 2026 - Be Travel Onlife"},"image":{"@id":"https:\/\/www.bto.travel\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/BTO.Official\/","https:\/\/x.com\/BTO_travel","https:\/\/www.instagram.com\/bto_betravelonlife\/","https:\/\/www.youtube.com\/c\/BTOOfficialVideo","https:\/\/www.linkedin.com\/company\/bto-be-travel-onlife\/mycompany\/"]}]}},"wpml_current_locale":"en_US","wpml_translations":[{"locale":"it_IT","id":14663,"slug":"hype-vs-realta","post_title":"Hype vs. Realt\u00e0: la vera adozione dell'IA nel turismo, senza filtri","href":"https:\/\/www.bto.travel\/hype-vs-realta\/"}],"_links":{"self":[{"href":"https:\/\/www.bto.travel\/en\/wp-json\/wp\/v2\/eventi\/18629","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bto.travel\/en\/wp-json\/wp\/v2\/eventi"}],"about":[{"href":"https:\/\/www.bto.travel\/en\/wp-json\/wp\/v2\/types\/eventi"}],"acf:post":[{"embeddable":true,"href":"https:\/\/www.bto.travel\/en\/wp-json\/wp\/v2\/speakers\/18740"},{"embeddable":true,"href":"https:\/\/www.bto.travel\/en\/wp-json\/wp\/v2\/speakers\/18855"},{"embeddable":true,"href":"https:\/\/www.bto.travel\/en\/wp-json\/wp\/v2\/speakers\/18860"},{"embeddable":true,"href":"https:\/\/www.bto.travel\/en\/wp-json\/wp\/v2\/speakers\/19128"},{"embeddable":true,"href":"https:\/\/www.bto.travel\/en\/wp-json\/wp\/v2\/speakers\/18785"}],"wp:attachment":[{"href":"https:\/\/www.bto.travel\/en\/wp-json\/wp\/v2\/media?parent=18629"}],"wp:term":[{"taxonomy":"program_day","embeddable":true,"href":"https:\/\/www.bto.travel\/en\/wp-json\/wp\/v2\/program_day?post=18629"},{"taxonomy":"hall","embeddable":true,"href":"https:\/\/www.bto.travel\/en\/wp-json\/wp\/v2\/hall?post=18629"},{"taxonomy":"orario","embeddable":true,"href":"https:\/\/www.bto.travel\/en\/wp-json\/wp\/v2\/orario?post=18629"},{"taxonomy":"tematiche","embeddable":true,"href":"https:\/\/www.bto.travel\/en\/wp-json\/wp\/v2\/tematiche?post=18629"},{"taxonomy":"tipologie","embeddable":true,"href":"https:\/\/www.bto.travel\/en\/wp-json\/wp\/v2\/tipologie?post=18629"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}